How do I make an order?

Please fill in an order form on the 'Order' page, alternatively send an email to heartofcake@hotmail.com including the date you need the order for, how many people it’s for, style and flavour. Replies can take up to 5 days, I usually do all my emails on a Monday morning!

Please check your ‘spam’ folder as they often end up in there!

Does Heart of Cake deliver?

I only offer delivery for multi tiered cakes, the majority of my customers arrange private taxis/couriers to collect & deliver their orders. Otherwise I am based in Stoke Newington where you can collect your order. 

How do I get to your premises?

The nearest overground station is Stoke Newington Station which is just 15 minutes from London Liverpool Street and a 12 minute walk to my kitchen. Otherwise buses: 73, 476, 106, 243, 76, 149 run very nearby. 

I want to order a cake, do I need to pay a deposit?

Single tiered cakes must be paid in full, two tiers and above can pay 1/3rd to get booked but remainder must be paid 2 weeks prior to delivery/collections. Full payment must be made before any order can be collected/delivered.

I haven't paid yet, can you still guarantee me my order?

There are only so many orders I can single handedly take on, if your deposit is not paid your space may be given to someone else. Your deposit secures and guarantees your order.

Do you cater for events or launches?

Yes! I have worked with multiple companies to launch products, brands and events. Drop me a message!

I want to cancel my order, can I get my deposit back?

We understand plans can change! Deposits are non-refundable (50% of total cost / wedding deposit) however they are transferable given at least 28 days notice. If you need to cancel and would not like to postpone to an alternative date you will only be refunded 50% of the full payment and in the case of a wedding deposit this is non-refundable.

Can I change or add to my order?

Within reason changes and extras are allowed if given notice and if the space is available. Please email least 7 days prior to collection if you'd like to edit your order.

My cake got damaged in transport, what can you do?

When the cake leaves the premises by collection or via arranged courier it is no longer in my control or my responsibility. I make my cakes extremely sturdy so that they can transport long distance without any damage or movement. I will advise whoever is collecting your cake to take the correct precautions when transporting your order.

I don't like my order, what is your refund policy?

In the unfortunate and rare case that this happens please contact me immediately to heartofcake@hotmail.com and return the whole order back within 24 hours of collection where we can assess the situation and organise a full or partial refund.